OUR CLIENTS ARE AT THE

centre of what we do

Landlords

We respect that as an individual you have your own objectives and requirements when it comes to sourcing and letting property and we welcome the opportunity to meet you to discover how we can assist you in fulfilling your goals.
We don’t believe in the ‘hard sell’, we think it is best to keep things simple, honest, friendly and transparent. Specialising only in lettings and property management you can rest assured that our focus is entirely on maximising the potential of your biggest investment and helping to ensure you meet your legal obligations in this respect with regular legal updates as things change.
To prove our commitment to service excellence we are members of The Guild of Property Professionals, making us the only Trading Standards approved Letting Agent in Ely, ARLA|Propertymark regulated agents and hold Professional Indemnity Insurance, Client Money Protection and belong to an independent redress scheme (The Property Ombudsman).
Winning ESTAS Gold and Best in County for Letting Agents 2017, as voted by our clients, and Bronze in 2019 the team at Platinum Properties are incredibly proud to deliver our award winning service with true passion.
Please contact us today or click above to book your free, no obligation, consultation and valuation.

Tenants

We look forward to getting to know you as part and parcel of our service. From the moment you contact us we will do all we can with careful questioning to really understand your requirements and how we can help you in order to match your objectives to those of our clients and to find you the perfect home, whether it be a modern two bedroom property in the heart of the city or a stunning residence in the countryside, in order to begin to build, manage and maintain the long term tenancies we strive for. The documentation we provide to you throughout the process of letting a property with Platinum is thorough and clearly worded to help you manage your obligations under current legislation and we are on hand to answer your questions that you have to ensure you understand the necessary parts of the lettings process to meet those responsibilities.
We work with clients who want to provide good quality homes for long term quality tenants, as such, you can rest assured that all of the properties offered by Platinum Properties are presented in excellent order and meet the required safety standards.
The team at Platinum Properties are proud and thankful to have won the Gold award, voted by our Tenants, in the ESTAS 2016 and again in 2019. In August 2014 the government produced a tenants guide to renting a home which is also helpful in understanding the legal obligations of letting a property, this can be downloaded below.

Platinum Service

We offer the most extensive range of managed services available, as well as standard packages we welcome bespoke requests for our services, allowing us to truly tailor our approach, from a single service right through to full management of your property, we promise to deliver.
Our services include, but are not limited to, strategic professional marketing offering proven results, stringent tenant qualification and referencing, super-fast payment systems, detailed photographic inventories, property visit reports and final inspection reports to protect your best interests throughout the tenancy, comprehensive ARLA|Propertymark approved and regularly updated legally compliant tenancy agreements, trained and qualified staff to provide unrivalled professional advice and maintenance support provided by skilled and experienced and stringently checked tradespeople. We pride ourselves on taking a proactive approach to the management of your property to deliver total peace of mind, aware of the fact that your property is one of your most valuable assets.
Please contact us for our full management pack. An outline of our standard services and associated charges can be downloaded below, but we welcome discussing your needs in detail to ensure we deliver the right service for you.
Great service can come at a great price when it is delivered with passion and pride – Maria Morgan, Managing Director

I couldn’t single out one of the Platinum Properties members of staff, they are all wonderful…. ….cloned from Maria I expect, who has incredibly high standards and exemplary customer service standards. I wouldn’t go anywhere else. (Landlord comments – ESTAS 2019)